CRM 8.9/9.0/9.1: First Operand Of . Is NULL Error When Opening 360 Degree View Or Case Page After Upgrade (Doc ID 1122183.1)

Last updated on MARCH 03, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 8.9 to 9.1 [Release 8.9 to 9]
PeopleSoft Enterprise CRM Support - Version 8.9 to 9.1 [Release 8.9 to 9]
PeopleSoft Enterprise CRM Sales - Version 8.9 to 9.1 [Release 8.9 to 9]
Information in this document applies to any platform.

Symptoms

 After upgrading from CRM 8.9 to 9.1, getting error below when trying to open cases and also from 360-degree view page.

Steps to replicate:
1). Navigate to Support > Search Cases - the error below is displayed
2). Navigate to 360 degree view page - the error below is displayed

Error:
First operand of . is NULL, so cannot access member Value. (180,236) RBQ_BOSRCH_QCREATE.Runtime.Adapter.FieldHandler.OnExecute Name:SetFieldBuffer PCPC:29616 Statement:669
Called from:RBQ_BOSRCH_QCREATE.Runtime.Adapter.Manager.OnExecute Name:SetBOAssignedFieldBuffer Statement:242
Called from:RBQ_BOSRCH_QCREATE.Runtime.Extension.Extension.OnExecute Name:SetBuffer Statement:372
Called from:RBQ_EXTENSIONS.Customer360.OnExecute Name:InitializeBuffer Statement:50
Called from:RBQ_BOSRCH_QCREATE.Runtime.Extension.Manager.OnExecute Name:InvokeExtensionMethod Statement



Cause

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