Error "The cancellation of the purchase order was not successful. Please return to the purchase order and try again" When Canceling a Purchase Order with a Status "Open" (Buyer PO Default) (Doc ID 1123424.1)

Last updated on APRIL 06, 2017

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to cancel a Purchase Order (PO) at the header level where the Status is "Open" the following error is issued:

The cancellation of the purchase order was not successful. Please return to the purchase order and try again.


The issue occurs if the Buyer PO Default is set to "Open" and you have previously canceled a line and the PO Status has been changed back to "Open" upon saving. The issue doesn't occur if the Buyer PO Default is set to "Pending Approval/Approved".

Steps to Reproduce the Issue:

  1. Set the Buyer Default PO Status to "Open".
  2. Create a PO with 2 lines.
  3. Dispatch the PO.
  4. Cancel one PO line > the PO Status changes to "Open" > it's OK.
  5. Cancel the PO at the header level > the above error message is issued and the PO is not canceled.

Cause

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