Error "The cancellation of the purchase order was not successful. Please return to the purchase order and try again" When Canceling a Purchase Order with a Status "Open" (Buyer PO Default)
(Doc ID 1123424.1)
Last updated on DECEMBER 12, 2019
Applies to:PeopleSoft Enterprise SCM Purchasing - Version 9 to 9.1 [Release 9]
Information in this document applies to any platform.
When attempting to cancel a Purchase Order (PO) at the header level where the Status is "Open" the following error is issued:
The issue occurs if the Buyer PO Default is set to "Open" and you have previously canceled a line and the PO Status has been changed back to "Open" upon saving. The issue doesn't occur if the Buyer PO Default is set to "Pending Approval/Approved".
Steps to Reproduce the Issue:
- Set the Buyer Default PO Status to "Open".
- Create a PO with 2 lines.
- Dispatch the PO.
- Cancel one PO line > the PO Status changes to "Open" > it's OK.
- Cancel the PO at the header level > the above error message is issued and the PO is not canceled.
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