Benefits Administration Error: Incorrect Number of Dependents Enrolled for Covered Person Type: XXX, Plan Type 10 (4000,156) (Doc ID 1146133.1)

Last updated on NOVEMBER 10, 2023

Applies to:

Symptoms

While processing an event through On demand event maintenance page, when Event Rules were set to have coverage code control as - same spouse, employee and same/less children, following error message related to spouse is seen even though the Spouse was not enrolled in current coverage (EE + Children). In the base benefits setup, one of the previous enrollments in base benefits, had the spouse enrolled which was deleted as the coverage changed from "Family" to "Employee + Children".

Expected result: The edit for incorrect number of dependents enrolled for covered person type: Spouse should not have been triggered as the spouse was not enrolled in the current coverage.

Actual result: The edit was triggered and following error message is seen: "Incorrect number of dependents enrolled for Covered Person Type: Spouse, Plan Type 10 (4000,156). The number of dependents must be consistent with the Coverage Code Control for this Covered Person Type as defined in the Event Rules"

A similar issue regarding child coverage occurs where the employee currently has spouse coverage only, and the following message aapears "Incorrect number of dependents enrolled for Covered Person Type: Child, Plan Type 10 (4000,156). The number of dependents must be consistent with the Coverage Code Control for this Covered Person Type as defined in the Event Rules". Children were covered in the past, but not now

Changes

Cause

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