E-NV: nVision Run Through Web Remains In Processing Due To Excel 2007, 2010 Compatibility Checker (Doc ID 1148073.1)

Last updated on APRIL 01, 2013

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.49 and later
Information in this document applies to any platform.

Symptoms

Applies to Excel 2007 and 2010 due to its "Compatibility Checker" feature.

When running nVision in 2-tier mode, the user sees a pop-up with title "Microsoft Office Excel - Compatibility Checker". This will prompt the user to click on Continue or Cancel before progressing further.

However when running nVision via the Web, it runs in background mode. The user will not see a pop-up concerning the "Compatibility Checker". Therefore, nVision will endlessly wait in a run status of Processing. When this occurs, the nVision and Excel process becomes idle as no CPU or memory usage is observed.

Cause

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