Performance Issue and Java Errors Issued when Searching for Sales Orders in the 'Track Order' Page (Doc ID 1189335.1)

Last updated on JUNE 20, 2017

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

The below errors are issued when searching by a particular Business Unit, Vendor, Date range, etc in the 'Track Order' page (navigation: Order Management, Quotes and Orders, Review Order Information, Track Order).

The page also takes a long time to return a results when searching by a Date ranges, an Order Group and Ship From.

(IE 7.0; WINXP) ICPanel](0) Out of available memory
(IE 7.0; WINXP) ICPanel](0) Out of available memory. - E:\pt84922c-retail\peopletools\SRC\pspcm\pcmeval.cpp @ 175 (PSAPPSRV.2608)
 (IE 7.0; WINXP) ICPanel](0) Failed to serialize an object of class Rowset. (2,275)
 (IE 7.0; WINXP) ICPanel](0) Failed to serialize an object of class Array. (2,275)
 (IE 7.0; WINXP) ICPanel](0) Failed to serialize an object of class Rowset. (2,275)

OM_OBJECT.DataBuffer.OnExecute
OM_ORDTRACK.OrderTrack.OnExecute
ORD_TRACK_SRCH.SEARCH_BUTTON.FieldChange
An object of class Rowset(Rowset) failed to serialize.
An object of class Array(Array) failed to serialize.

 

Cause

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