E-AS: Master Note for "'bea.jolt.ApplicationException: TPESVCFAIL" Error (Doc ID 1201223.1)

Last updated on MARCH 13, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.44 and later
Information in this document applies to any platform.

Symptoms

 




Error seen in various components in the  PeopleSoft application:

bea.jolt.ApplicationException: TPESVCFAIL


Additional errors below that can be seen with the error above:

Users browser:

CHECK APPSERVER LOGS. THE SITE BOOTED WITH INTERNAL DEFAULT SETTINGS, BECAUSE OF: bea.jolt.ApplicationException: TPESVCFAIL - application level service failure.


PIA_weblogic.log:

<Jolt Session Pool cannot provide a connection to the appsever. This appears to be because there is no available application server domain.>


Users browser:

CHECK APPSERVER LOGS. THE SITE BOOTED WITH INTERNAL DEFAULT SETTINGS, BECAUSE OF: bea.jolt.ServiceException: Data conversion failed; check log file

Along with this error in the TUXLOG.MMDDYY:

151159.myserver.mydomain.com!JSH.26811.3086502112.-2: Fldid32(PATTERN) failed for .GETALL: LIBFML_CAT:11: ERROR: Cannot find or open field table. Maybe FIELDTBLS32 is not set properly.


Users browser:

Invalid gateway user/password (158,171)


The PIA#_error.log:

psft.pt8.auth.PSCacheHashTableLoaderImpl getHashtable
SEVERE: The shared library is inaccessible. Portlet support probably isn't possible.


Users browser:

"SQL error. Stmt #: 865 Error Position: 0 Return: 3135 - ORA-03135: connection lost contact"


Integration Gateway errorLog.html:

Description Gateway Manager: GeneralFrameworkException
MessageCatalog MessageSet: 158 MessageID: 10201
Stack Trace:
bea.jolt.ApplicationException: TPESVCFAIL - application level service failure


Users browser:

PerfMon: Error connecting to AppServer, Reason:PerfMon JoltSession to psoft:9000 not created, reason: PTWEBSERVER@psoft is an Invalid User ID, or you typed the wrong password. User ID and Password are required and case-sensitive. Make sure you're typing in the correct upper and lower case.

PIA_weblogic.log shows error below when user sees the error above:

ERROR: WebProfile loading internal default settings because of an Exception while communicating with "psoft:9000"
bea.jolt.ApplicationException: TPESVCFAIL - application level service failure


After signon user browser gets a error message:

Error has occurred' Error in Service Homepage

APPSRV_MMDD.LOG shows:

HomepageTemplate](1) Error in service HomepageT, CREF with URL can not be found:
HomepageTemplate](1) (NET.346): Failed to execute HomepageTemplate request
following are the error entries in there application server log:
HomepageTemplate](1) Error in service HomepageT, CREF with URL can not be found:
HomepageTemplate](1) (NET.346): Failed to execute HomepageTemplate request


Users browser:

File FTP transfer failed (18091, 7)


Users browser:

bea.jolt.ApplicationException:TPESVCFAIL -application level service failure
-Java exception thrown: org.w3c.www.protocol.http.HtppException: java.net.NoRouteToHostException: Operation timed out: connect
-SQL error. Stmt #:610 Error Position: 0 Return: 12571-ORA-12571:TNS:packet writer failure



Cause

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