E-WL: Unable to Access PeopleSoft Application when using HTTPS. Message 'The website you want to view requests identification'. WebLogic Log File Shows Message 'Certificate chain... incomplete' or 'NO_CERTIFICATE alert'

(Doc ID 1205516.1)

Last updated on FEBRUARY 20, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.44 to 8.53 [Release 8.4]
Information in this document applies to any platform.
***Checked for relevance on 02-May-2012***

Symptoms

After installing an SSL certificate and attempting to log into the PeopleSoft application using an https url, you receive one of the following messages:

For Internet Explorer, you receive a 'page cannot be displayed' message or else a pop-up window displays this message:

Choose a digital certificate
The website you want to view requests identification. Please choose a certificate


For Mozilla Firefox, you may receive this message:

The page isn't redirecting properly:
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
This problem can sometimes be caused by disabling or refusing to accept cookies

Or:

The connection was reset
The connection to the server was reset while the page was loading



PIA_WebLogic.log shows the following messages:

 

Cause

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