E-CR: PT8.50 Crystal Reports Remain in Initialized 2 Minutes Or Longer Before Going to Processing (Doc ID 1209313.1)

Last updated on JULY 05, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.

Symptoms

On :  8.50.x  Crystal Reports, Production environment, PSNT on Windows 2008, PSUNX and db on AIX

Whenever a Crystal report is submitted to the Process Scheduler, the status will go to initialized and stay there for about 2 minutes before the actual processing of the Crystal report begins. The "Process Began At" time is always 2 minutes or more delayed after the "Run Anytime After".

The issue can be reproduced at will with the following steps:
1. Submit the process.
2. Observe the delay between "Run Anytime After" and the "Process Began At" dates.

Due to this issue, users must wait longer for processes to complete

Cause

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