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E-WF: Email Notifications Containing File Attachment with Extended ASCII Character in Name, Such As; résumé Fails With FileNotFoundException Error (Doc ID 1242264.1)

Last updated on NOVEMBER 23, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


On any version of PeopleTools, with Application Server domain on UNIX or Windows operating system, when Workflow email notifications contain File Attachment with file name using plain ASCII and no special characters the email notifications are delivered correctly.  However, when those with file names contain any extended ASCII characters, such as 'é' in "résumé", the email notifications do not arrive to their destination address and an error is observed in  the Application Server log file.

The behavior persists despite having tried numerous character set configuration values, including UTF-8.

Error sample from the application server log ("APPSRV_mmdd.log" file):

Cause

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