Unable to Start DES after following the Peoplesoft Enterprise Customer Relationship Management 9.1 Install Doc. (Doc ID 1266209.1)

Last updated on JULY 07, 2017

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.1 and later
Information in this document applies to any platform.

Symptoms


Test of DES after fresh install, gives error for rutas=1 url.

ERROR MESSAGE:
as: i'm not here
com.peoplesoft.crm.omk.commfw.CFException: Communication transport level error encountered. Transport specific error details: 1% (18136, 5199)

 STEPS TO REPRODUCE:
1. Download DES Installation from edelivery
2. Follow CRM 9.1 Installation Doc to install DES
3. Test of DES Install by running three(3) urls gives error for the last URL. The first two for rut=1 and rutdb=1 both returned "I am here" message but not the rutas=1.

IMPACT:
Impacts implementation of Online Marketing.

WHAT IS WORKING:
All other areas of the application works as expected.

EXPECTED BEHAVIOUR:
rutas=1 url should return "I am here" message. This guarantees that the DES Install is correct.

ENVIRONMENT:
CRM 9.1

Cause

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