E-WF: SMTP Authentication Fails for Emails Sent To Outside Domains (Doc ID 1266445.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

SMTP authentication is setup, either through psappsrv.cfg or MCF outbound email which is shown in the following example.
The following lines on the psappsrv.cfg or psprcs.cfg file:

The emails can not be sent to outside domains. The following is shown in SMTP trace.

Mon May 10 17:40:29 IST 2010 MAIL FROM:<****@**.com>
Mon May 10 17:40:29 IST 2010 250 2.1.0 ****@**.com....Sender OK
Mon May 10 17:40:29 IST 2010 RCPT TO:<User@users.com>
Mon May 10 17:40:29 IST 2010 550 5.7.1 Unable to relay for User@users.com
Mon May 10 17:40:29 IST 2010 DEBUG SMTP: Invalid Addresses
Mon May 10 17:40:29 IST 2010 DEBUG SMTP: User@users.com
Mon May 10 17:40:29 IST 2010 DEBUG SMTP: Sending failed because of invalid destination addresses
Mon May 10 17:40:29 IST 2010 RSET
Mon May 10 17:40:29 IST 2010 250 2.0.0 Resetting
Mon May 10 17:40:29 IST 2010 javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
class com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay for User@users.com

Mon May 10 17:40:29 IST 2010 at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1141)
Mon May 10 17:40:29 IST 2010 at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:536)
Mon May 10 17:40:29 IST 2010 at com.peoplesoft.pt.mcf.mail.MCFOutboundEmail.send(MCFOutboundEmail.java:686)
Mon May 10 17:40:29 IST 2010 at com.peoplesoft.pt.mcf.mail.MCFOutboundEmail.send(MCFOutboundEmail.java:854)
Mon May 10 17:40:29 IST 2010 NOOP
Mon May 10 17:40:29 IST 2010 250 2.0.0 OK
Mon May 10 17:40:29 IST 2010 QUIT

Changes

Cause

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