Benefits Administration Error: ORA-00001: Unique Constraint (SYSADM.PS_RETRODED_RQST) Violated (Doc ID 1269503.1)

Last updated on JULY 04, 2017

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 8.9 and later
Information in this document applies to any platform.

Symptoms

Benefits Administration Open Enrollment Information Center > Troubleshooting Benefits Administration > Troubleshooting Benefits Administration Errors

The Benefits Administration process fails with an error message:

ERROR 
---------------
Application Program Failed
In Pgm Section : INSERT-REQUEST                  
With Return Code: 00805
Error Message  : ORA-00001: unique constraint (SYSADM.PS_RETRODED_RQST) violated

ERROR EMPLID=xxxxxx        ,BENEFIT_RCD#= 0

Application Program Failed
In Pgm Section : RETRO-REQUEST(PSPBARRQ)              
With Return Code: 00805
Error Message  : ORA-00001: unique constraint (SYSADM.PS_RETRODED_RQST) violated


Application Program Failed
In Pgm Section : PROCESS-PAR-OPTIONS(PSPBAENR)            
With Return Code: 00805
Error Message  : ORA-00001: unique constraint (SYSADM.PS_RETRODED_RQST) violated


Application Program Failed
In Pgm Section : MAIN(PSPBASCH)                  
With Return Code: 00805
Error Message  : ORA-00001: unique constraint (SYSADM.PS_RETRODED_RQST) violated

Enrollment did not finish at 11:53:29.71 !!!!!

Cause

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