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Troubleshooting Benefits Administration processing (Doc ID 1274253.1)

Last updated on DECEMBER 20, 2022

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.1 to 9.2 [Release 9.0 to 9]
Information in this document applies to any platform.


This guide will provide information on troubleshooting Benefits Administration event processing.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 1. How does Benefits Administration Process Through and Evaluate an Event When Preparing Options?
 2. What Date Should Be Used for the Benefits Administration Start Date on the Installation table?
 3. What Are the Meanings of the Statuses on the Schedule Summary Results Page?
 4. Troubleshooting Eligibility 
 5. Does the Event Priority Order have any Bearing on Benefits Administration Processing? 
 6. When the Event Rule is set to Use Exist, why would the Waiting Periods on some earlier Events not be honored?
 7. Why is My Self Service Event Not Visible on eBenefits?
 8. Should the Benefits Administration Process be Run While Employees are Updating Their Elections Using eBenefits?
 9. Capturing COBOL Log and Trace Files
 10. Troubleshooting Benefits Administration Process Errors

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