Troubleshooting Benefits Administration processing
(Doc ID 1274253.1)
Last updated on DECEMBER 20, 2022
Applies to:
PeopleSoft Enterprise HCM Benefits Administration - Version 9.1 to 9.2 [Release 9.0 to 9]Information in this document applies to any platform.
Purpose
This guide will provide information on troubleshooting Benefits Administration event processing.
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| 1. How does Benefits Administration Process Through and Evaluate an Event When Preparing Options? |
| 2. What Date Should Be Used for the Benefits Administration Start Date on the Installation table? |
| 3. What Are the Meanings of the Statuses on the Schedule Summary Results Page? |
| 4. Troubleshooting Eligibility |
| 5. Does the Event Priority Order have any Bearing on Benefits Administration Processing? |
| 6. When the Event Rule is set to Use Exist, why would the Waiting Periods on some earlier Events not be honored? |
| 7. Why is My Self Service Event Not Visible on eBenefits? |
| 8. Should the Benefits Administration Process be Run While Employees are Updating Their Elections Using eBenefits? |
| 9. Capturing COBOL Log and Trace Files |
| 10. Troubleshooting Benefits Administration Process Errors |
| References |