OM_BACKGNRD Selects Incorrect 'Ship To Customer' and 'Ship From BU' at the Sales Order Line Level when No Ship To Customer Is Provided at the Line Level in the SALES_ORDER_LOAD EIP (Doc ID 1274371.1)

Last updated on AUGUST 04, 2016

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.
***Checked for relevance on 24-Oct-2012***

Symptoms

When uploading an EDI Sales Order (using the SALES_ORDER_LOAD EIP) for which a Ship To Customer value was provided at the header level (but NOT at the line level), the 'OM Order Completion/Reprice' process (OM_BACKGNRD) (navigation: Order Management, Quotes and Orders, Process Orders, Order Completion) is updating the 'Ship To Customer' field at the Sales Order line level with the priority 1 Ship To Customer that is set up for the Sold To Customer instead of using the value that was provided at the header level.

Because of this issue, the process is not selecting the Distribution Network that is setup at the Ship To Customer level but instead, it's using the one set up at the Business Unit level meaning that the 'Ship From BU' field at the Sales Order line level is not updated with the correct value.

Cause

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