E-PORTAL: HTTPS URL Pagelets Do Not Work

(Doc ID 1281204.1)

Last updated on OCTOBER 02, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.
***Checked for relevance on 30-08-2012***

Symptoms

In PT8.50, URL pagelets based on https do not work. URL pagelets running http do work correctly. When trying to create a URL pagelet with https via Pagelet Wizard, end users see the following error:

ERROR
-----------------------
Integration Gateway - External System Contact Error (158,10721)

Integration Gateway was not able to contact the external system. The network location specified may be incorrect, or the site is permanently or temporarily down.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In PIA, navigate to "Portal -> Pagelet Wizard -> Pagelet Wizard"
2. Click on "Add a New Value" tab. Pagelet ID: HTTPS_URL
3. Click on "Add" button
4. Pagelet Title: HTTPS URL Test, hit "Save" button. Hit "Next" button.
5. Set the following

"Data Type" = URL.
"URL" = https://www.company.com/

Hit "Save". Hit "Next".

6. At Step 3, hit "Next"
7. At Step 4, hit "Next"
8. The following error occurs at step 5:

Integration Gateway - External System Contact Error (158,10721)

Integration Gateway was not able to contact the external system. The network location specified may be incorrect, or the site is permanently or temporarily down.

Cause

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