Last updated on JUNE 13, 2017

Applies to:

Symptoms

PeopleTools Test Utilities page does not work when uploading to FTP.  The page refreshes but nothing occurs.  Uploading to a database record works fine.

ERROR
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The error in the application server log is:
ExecuteViewAttachment (error): return code (1) indicates attempt to download file from storage (for viewing) failed.

The trace file shows the below messages:

(Note that the trace file is taken from a 8.51 environment where more debug information is available.  A 8.50 environment trace file will not show as much information.)

PSAPPSRV.13431 (1422) 1-270537 11.38.40 0.000001 PSCurlFileTransferSession: Upload using file transfer library object.
PSAPPSRV.13431 (1422) 1-270538 11.38.40 0.000534 PSCurlFileTransferSession: Upload: Source File : /home/psoft/appserv/fscm/files/psfileproc/A_841b8a08-3f84-11e0-9e5e-c8f709af7ca8/temp.txt
PSAPPSRV.13431 (1422) 1-270539 11.38.40 0.000001 PSCurlFileTransferSession: Upload : Protocol - 1.
PSAPPSRV.13431 (1422) 1-270540 11.38.40 0.000006 PSCurlFileTransferSession: Upload : Properties set.
PSAPPSRV.13431 (1422) 1-270541 11.38.40 0.008598 PSCurlFileTransferSession: Upload : File Transfer Failed : FTP library Error code : 13 - FTP: unknown PASV reply
PSAPPSRV.13431 (1422) 1-270542 11.38.40 0.000002 PSCurlFileTransferSession: MapErrorcode.
PSAPPSRV.13431 (1422) 1-270543 11.38.40 0.000024 ExecutePutAttachment: Return code : 1
PSAPPSRV.13431 (1422) 1-270544 11.38.40 0.000005 ExecutePutAttachment: Error : File Attachment Status
PSAPPSRV.13431 (1422) 1-270545 11.38.40 0.000002 PSCurlFileTransferSession: Destructing the file transfer library object.

Cause