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E-PIA: PT 8.51.04 & 8.51.05 - Modal Pop-Up Lookup Search Page Comes Blank On Field Look-up Using Firefox (Doc ID 1298702.1)

Last updated on APRIL 02, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.51 and later
Information in this document applies to any platform.

Symptoms

In PT 8.51.04 and PT 8.51.05 environments when the lookup spyglass is pressed,  the modal pop-up window comes up but is empty.  This occurs in Firefox, but there is no issue if Internet Explorer is used.

STEPS
---------------
The issue can be reproduced with the following steps:
In a CRM 9.1 DEMO environment build on the above tools patches
Logon with any Firefox certified version
 
Using PSCR/PSCR as user/pwd

1. Navigate to Workforce > Search Worker (search for any worker)
2. Select Job page and click" Add New Job Details" button
3. Use the spyglass for *Job Code SetID lookup box
The modal lookup pop-up comes blank and the processing icon spins forever


Firefox Error console shows:

ERROR:
---------
oWin.setKeyEventHandler_win0 is not a function
http://myserver.peoplesoft.com/cs/SITE_NAME/cache/PT_AJAX_NET_win0_1.js

Changes

This is observed in releases PeopleTools patches 8.51.04 and 8.51.05.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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