EEX:Expense Reports are Not Approved when High Volume of Transactions are Processed (Doc ID 1299055.1)

Last updated on SEPTEMBER 13, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version: 8.9 to 9 - Release: 8.9 to 9
Information in this document applies to any platform.

Symptoms

Expense Reports are not approved and stuck in Approval in Process when high volume of expense transactions are approved simultaneously.
Approver gets email stating that "Expense Report could not be approved due to system error. Please contact your system administrator".

Steps:
--------
  1. Create an Expense Report.
  2. Submit it for approval.
  3. Approve the Expense Report.
Expected Result:
-------------------
Expense Report should be approved.

Actual Result:
----------------
Expense Report is not approved and stuck in approval in process.

Cause

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