E-AS: Error at PeopleSoft SignOn in Environment with Firewall between Web Server and Application Server: “Network Error\njava.net.SocketException: Connection reset” (Doc ID 1299696.1)

Last updated on APRIL 04, 2025

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 to 8.51 [Release 8.4]
Information in this document applies to any platform.

Symptoms

Users are seeing application server down messages sometimes when trying to log in for the first time to PIA. But when users try to log in again, they will be logged in without any issues.

This issue occurs when web servers are in DMZ and there is a firewall between the web servers and the internal application servers.

Here is the error within the web server:

Cause

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In this Document

Symptoms

Cause

Solution

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E-AS: Error at PeopleSoft SignOn in Environment with Firewall between Web Server and Application Server: “Network Error\njava.net.SocketException: Connection reset” (Doc ID 1299696.1)

Applies to:

Symptoms

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!