CRM: UAD : Does Chat / CTI in UAD work when CRM is integrated with Enterprise portal? (Doc ID 1302571.1)

Last updated on FEBRUARY 15, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.2 [Release 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.2 [Release 9]
PeopleSoft Enterprise CRM Support - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Goal

When CRM is integrated with Enterprise Portal , the UAD chat functionality does not work.
The agent can receive a chat if they are on the home page of portal. But if they move to any other page including CRM pages , The UAD chat does not work anymore and agents cannot receive a chat .

Does Chat / CTI in UAD work when CRM is integrated with Enterprise portal?

Solution

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