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Templates for Reject and Send Correspondence Do Not Contain Correct Variable Data Such As Job Opening ID (Doc ID 1304792.1)

Last updated on JUNE 22, 2022

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.
This document now incorporates information from document 1377331.1, which has been deleted.


New functionality exists in v9.1 for 'Reject and Send Correspondence'. This is accessible via Recruiting > Find Applicants > Search for an applicant > Take Action > Reject > Enter a Rejection reason > Click Submit and Send Correspondence.

The user is directed to the send correspondence facility where they can select a template and send the template as an email to the applicant.

As delivered, these templates do not contain context specific variable data. They only contain high level information about the applicant such as applicant name and address. This means that the email templates cannot refer to the Job Opening the applicant is being rejected for. This makes the Send Correspondence useless.

In PeopleBooks > PeopleSoft Enterprise Talent Acquisition Manager 9.1 PeopleBook > Managing Applicants > Sending Correspondence and Recruitment Letters there is an entry which specifies the following:

Template Selection
The Send Correspondence action uses XMLP templates for both email and letter correspondence. The templates that are available for selection are those with the following report definitions:

HRS_APP_LETTERS: these templates are available for both email and letter correspondence.
HRS_APP_NOTIFS: these templates are available only for email correspondence.

However the report definition for the template HRS_APP_NOTIFS in the table PSXPRPTDEFN in the Demo installation of PeopleSoft cannot be found.


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