E-FTP: Error 404 When Accessing Attachments When User ID Is Long
(Doc ID 1331024.1)
Last updated on APRIL 04, 2025
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.51 to 8.51 [Release 8.4]Information in this document applies to any platform.
Symptoms
The problem occurs when viewing attachment using a User ID that is too long, usually more than 10-12 characters.
The problem also affects self-service or external facing sites, such as the HRMS Candidate Gateway, where public access is enabled with the use of a bypass guest user, when the bypass guest user's User ID is long.
When trying to download and view attachments such as resumes, the following error displays in the browser:
PIA_servlets0.log.0 shows error:
PeopleCode Trace shows this error:
PSAPPSRV.1592 (3448) 1-154 11.28.15 0.000000 CFileAttachService::SerializeReply(): access to file, "E:\PSCFGHOME\8.51\appserv\PSH91DEV\files\psfileproc\V_dc9744bb-82cb-11e0-bb10-a81efba24ec3\test.pdf", denied; returning FILE_ATTACH_ACCESS_VIOLATION.
Note: the problem as viewed from an end user's point of view has the exact same behavior as the problem described in <NOTE 1282445.1>. Both problems cause a 404 or Webpage Not Found error. The key to differentiating which bug is being encountered is to analyze the web server logs. The web server logs do show slightly different error message, and most importantly, the servlet throwing the error is different (psc vs cs)
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |