CRM9.1 : UAD Setup steps For CRM 9.1 on PT 8.51 or later
(Doc ID 1332367.1)
Last updated on JUNE 01, 2018
Applies to:PeopleSoft Enterprise CRM HelpDesk - Version 9.1 and later
PeopleSoft Enterprise CRM Support - Version 9.1 and later
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 and later
PeopleSoft Enterprise CRM Multichannel Communications - Version 9.1 and later
Information in this document applies to any platform.
What are the steps for setting up UAD on 8.51 or later tools. ?
The UAD ( CHAT/CTI ) functionality needs a different set of steps for 8.51 or later tools .
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