CRM9.1 : UAD Setup steps For CRM 9.1 on PT 8.51 or later (Doc ID 1332367.1)

Last updated on NOVEMBER 30, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.1 and later
PeopleSoft Enterprise CRM Support - Version 9.1 and later
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 and later
PeopleSoft Enterprise CRM Multichannel Communications - Version 9.1 and later
Information in this document applies to any platform.

Goal


What are the steps for setting up UAD on 8.51 or later tools. ?

The UAD ( CHAT/CTI ) functionality needs a different set of steps for 8.51 or later tools .



Solution

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