ELM 9.x: Data In Staging Tables Not Processed If Two Messages Receive The Same LM_EIP_CTRL_ID (Doc ID 1334849.1)

Last updated on SEPTEMBER 28, 2016

Applies to:

PeopleSoft Enterprise ELS Enterprise Learning Management - Version 9 to 9.1 [Release 9]
Information in this document applies to any platform.
***Checked for relevance on 10-JUL-2014***

Symptoms

When two Integration Broker Messages come in at the same time from HRMS to ELM, only data from one of  Messages get processed from ELM Staging tables.


Steps to Replicate Issue: 
 
1.  Set up and Integrate Incremental Service Operations messages for PERSON_BASIC_SYNC and WORKFORCE_SYNC from HRMS to ELM.
2.  Modify two Employees Job Data or Person Data in HRMS to publish to WORKFORCE_SYNC and PERSON_BASIC_SYNC messages to ELM.
3. Verify the messages are received at the same time in ELM and data loaded in Staging tables for JOB and PERSON data.


Business Impact:
 
HRMS Person and Job data is no longer synchronized with ELM Person and Job data, which can cause learners to be assigned to incorrect training or historical information displayed for Learners in ELM.

Cause

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