E-AWE: Intermittent Exception Could Not Save a Worklist Entry Using Mass Approval (Doc ID 1335286.1)

Last updated on OCTOBER 01, 2012

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 to 8.52 [Release 8.4]
Information in this document applies to any platform.

Symptoms

After applying POC1970116000.zip to fix Database Locking and/or Contention on PSWLINSTMAX Table, the locking is resolved but the following exception happened intermittently. Resubmitting the messages is fine.


PSSUBHND_dflt.14714 (5)      1-98541  14.07.39    0.000034                               Caught Exception: Could not save a worklist entry for DKOSINSKI. (18081,1038) EOAW_CORE.WorklistManager.OnExecute  Name:CreateEntryFromRecord  PCPC:5812  Statement:80
Called from:EOAW_CORE.WorklistManager.OnExecute  Name:CreateEntry  Statement:11
Called from:EOAW_CORE.NotificationEventHandler.OnExecute  Name:createWLEntry  Statement:1618
Called from:EOAW_CORE.NotificationEventHandler.OnExecute  Name:OnStepActivate  Statement:119
Called from:EOAW_CORE.ENGINE.StepInst.OnExecute  Name:Activate  Statement:353

PSSUBHND_dflt.14713 (5)      1-113608 14.07.37    0.000088                               Caught Exception: Class Record method GetField field EOAW_EXTERN_FLAG is invalid. (2,273) EOAW_CORE.NotificationEventHandler.OnExecute  Name:StepEventNotifyList  PCPC:174163  Statement:2081
Called from:EOAW_CORE.NotificationEventHandler.OnExecute  Name:OnStepActivate  Statement:100
Called from:EOAW_CORE.ENGINE.StepInst.OnExecute  Name:Activate  Statement:353
Called from:EOAW_CORE.ENGINE.DefStepInst.OnExecute  Name:Activate  Statement:104
Called from:EOAW_CORE.ENGINE.PathInst.OnExecute  Name:Launch  Statement:

Error:
---------------------------------

Caught Exception: Could not save a worklist entry for DKOSINSKI.
(18081,1038) EOAW_CORE.WorklistManager.OnExecute  
Name:CreateEntryFromRecord  PCPC:5812  Statement:80

  Caught Exception: Class Record method
GetField field EOAW_EXTERN_FLAG is invalid. (2,273)
EOAW_CORE.NotificationEventHandler.OnExecute  Name:StepEventNotifyList
 PCPC:174163  Statement:2081

By following these steps the issue can be reproduced:

The issue can be reproduced with the following steps:
1. Test AWE Transaction processing with 100 or more concurrent users or do a mass approval using the mass approval page.
2. Go to PeopleTools>Integration Broker>Service Operation Monitor>Asynchronous Service Operation and see some messages in Error status.
3. Resubmit them and the messages will be in Done status.

Cause

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