Online Corporate Sponsor Refund Process Failing

(Doc ID 1338490.1)

Last updated on APRIL 14, 2016

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 8.9 to 9.2 [Release 8.9 to 9]
Information in this document applies to any platform.

Goal

On the Designate Corporate Sponsor page(Student Financials, Refunds, Designate Corporate Sponsor) a student can be linked to an organization as a sponsor. This setup indicates to the excess credit on the corporate account should be refunded to the student specified.

The Batch Refunding process, when run with the Sponsor Refund Option of 'Individual and Organization' or 'Organization' will post the refund to the corporate account, but issue the refund cheque to the student.

The online process 'Corporate Sponsor Refund' does not seem to work the same way as the batch. When the External Org Id field is drilled down on the 'Corporate Sponsor Refund' page, no organization ids are returned.


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Solution

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