How to get Response And Restore fields populated in the Case page? (Doc ID 1340081.1)

Last updated on OCTOBER 19, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9 and later
PeopleSoft Enterprise CRM Support - Version 9 and later
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9 and later
Information in this document applies to any platform.
*** Checked for relevance on 14-Dec-2013 ***

Goal


To have the following fields populated on the Case page:

Response Met
Restore Met
Entitled Response
Actual Response
Entitled Restore
Actual Restore

Solution

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