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Student Financials Billing: Common Issues (Doc ID 1341614.1)

Last updated on MARCH 26, 2020

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 8.9 and later
Information in this document applies to any platform.
Checked for currency November 9, 2018.

Purpose

The purpose of this document is to be a repository of information regarding common issues with the Student Financials Billing pages and processes.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Cannot find an address for Corporate Bills
 Performance Issue on Corporate Bills – Generate Invoice Run Control Page When Billing By Contract
 Billing produces a unique constraint error
  Student billing process ends with a duplicate insert error
  Unable To Create Student Bill For A Particular Term
 Cannot back out a billing request because I used "Update Zero Bills"
 Student and Corp bills created with global invoice feature are not including payment plan credits, third party credits, or third party discounts on invoice
 Student Bills Created With No Bill Service Indicator / Service Impact ON
References

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