E-PPR: Download To Grid Gives 404 Error If Data Language Is Different From Login Language

(Doc ID 1352708.1)

Last updated on JANUARY 06, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 to 8.52 [Release 8.4]
Information in this document applies to any platform.


The Download Grid To Excel functionality doesnot work if Data Language is enabled and the user changes the Data Language to another language.  "Error 404--Not Found" occurs.

Download to Grid only works if the Data Language selected is the same language as the login language. If you change Data Language to a different language, the 404 error occurs.

Problem is replicable in on all pages, including delivered pages such as Process Scheduler's
Process Monitor page (PeopleTools > Process Scheduler > Process Monitor).

Error 404--Not Found

PSAPPSRV.13701 (6) [08/24/11 11:01:44 USERID@SERVER FileAttach](0) While processing:
PSAPPSRV.13701 (6) [08/24/11 11:01:44 USERID@SERVER FileAttach](0) IsAccessToFileAllowed (error): possible file-processing access violation (#1) blocked; authToken mismatch with current user = "USERID"; cannot grant access to temp file, "/psft/PS_CFG_HOME/8.51/appserv/CRM91/files/psfileproc/V_af9dcdf0-ce2f-11e0-b3c3-ad4ce7a0507d/ps.xls".
PSAPPSRV.13701 (6) [08/24/11 11:01:44 USERID@SERVER FileAttach](0) More information regarding preceding error may follow.

Web Server:
8/24/11 11:01:44 AM CEST 45 -2145221434 unknown WARNING psft.pt8.psc onDownloadAttach Exiting onDownloadAttach(); possible access violation encountered.

The issue can be reproduced with the following steps:

(A) Enable Multi-language Data Entry:
- Select My Personalizations on the navigation menu from your homepage.
- The Personalizations page appears.
- Click the Personalize Options button on the General Options line.
- The Option Category General Options page appears.
- Change the value for the Multi Language Entry option to Yes.
- Click OK.

(B) See error when changing Data Language:
- Login to application in English
- PeopleTools > Process Scheduler > Process Monitor
- While Data Language is in English, click Download Grid, works.
- Change Data Language to French, click Download Grid, broken. 404 error.

- Login with French (Francais)
- PeopleTools > Process Scheduler > Process Monitor
- Download to Grid works only when Data Language is French.
- Change Data Language to English, Download Grid fails with 404.


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