When Applicant Updates Degrees, Error: "Conflict with Another Data Item (18,5)" and "The Selected Item Already Exists in the Profile (18300,49)". (Doc ID 1354142.1)

Last updated on MAY 09, 2017

Applies to:

PeopleSoft Enterprise HCM Candidate Gateway - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


When attempting to update or add a Degree in Careers the following error occurs.

ERROR
-----------------------
Changes Conflict with Another Data Item (18,5)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Careers
2. Apply for job opening
3. Apply by uploading a resume with 3 Degree values - 2 masters and 1 bachelor
4. Fill in profile details and save
5. Update the first masters degree
6. Update the second masters degree and error displayed.  "The selected item already exists in the profile (18300,49)". 
7. Press OK and cancel the page
8. Update the third degree, bachelors
9. Do not update or delete the second masters degree. Press submit. "Data being added conflicts with existing data" error received. Click OK and submit.

Please note after the data conflict error, if the user clicks OK then submits the application, the application appears to submit but HRS_APP_PROFILE is missing a row.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update their Degree information in Careers.

Cause

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