CRM - Notification URL on the E-Mail Displays Internal Link not the Portal Link (Doc ID 1355924.1)

Last updated on MAY 15, 2017

Applies to:

PeopleSoft Enterprise CRM Support - Version 9 to 9.2 [Release 9]
PeopleSoft Enterprise CRM HelpDesk - Version 9 to 9.2 [Release 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Goal

When an agent creates or updates a case in the internal CRM application, the URL link that is added to the assignment notification email is for CRM internal application. How to have the Portal URL Link on it?


Solution

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