Incorrect Gross Order Total and Line Adjustments in the Sales Order Price Summary (Doc ID 1357234.1)

Last updated on AUGUST 04, 2016

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

Incorrect Gross Order Total and Line Adjustments in the Sales Order Price Summary section when creating a Sales Order line (navigation: Order Management, Quotes and Orders, Create/Update Order). Somehow some lines are not taken into account. This does not impact Billing.


Steps to reproduce the issue:

  1. Make sure that the 'Default Order Quantity' is set to 0 in the User Preferences.
  2. Add a Sales Order line and enter a Product and a Unit Price. Do not enter any quantity.
  3. Click on the 'Calculate Price' button and save the Sales Order > a message is displayed because the Quantity = 0.
  4. Enter a Quantity, click on the 'Calculate Price' button, and save > the Gross Order Total and Line Adjustments amounts are still '0'.

Cause

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