E-UPG: Look Up Modal pop-up window hangs empty due to JavaScript Error on page: 'Object expected' and 'ptCommonObj is not defined' (Doc ID 1366276.1)

Last updated on APRIL 21, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.51 and later
Information in this document applies to any platform.
***Checked for relevance on 19-Jul-2013***

Symptoms

On a PT 8.5x.xx new installed DEMO application 9.x

CASE #1:
Look Up modal window hangs empty due to JavaScript "Error on page" (Object expected)

STEPS:
======
1. Logon with Application super user;
2. Navigate to any tools or Application page;
3. IE shows a yellow triangle and "Error on page" on the left bottom corner;
4. Clicking on the details shows JavaScript "Object expected"
Most of the times Object expected is followed by another subsequent "objIframe" is undefined JavaScript error


Clicking on any spyglass in page the Lookup modal window that comes empty and the processing starts spinning endlessly

Customer have checked the webprofile debugging settings and these are correct:

Both debugging settings:

- Show JavaScript Inline HTML
and
- Show StyleSheet Inline HTML

are NOT checked which is fine for PT 8.51

Case #2
Installed new DEMO 9.1 and applied a tools patch 8.5x.xx after
ptCommonObj is undefined and object expected received in pages while after PIA signon user cannot click on links, tabs or search icon, nor can save data.


Changes

Applied a new tools patch or upgraded tools in a new installed DEMO.

Cause

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