ETL9.1: Delegation Request Is Accepted By Manager But The Delegation Status Is Inactive. (Doc ID 1369735.1)

Last updated on JANUARY 17, 2017

Applies to:

PeopleSoft Enterprise HRMS Time and Labor - Version 9.1 and later
Information in this document applies to any platform.
***Checked for relevance on 15-Feb-2012***
***Checked for relevance on 20-Jun-2014***


Symptoms


When a Manager submits a delegation request for Approve time, inputs time and approves absence request to another Manager, the Manager will go in and accepts the delegation request but the Delegation status will stay as inactive.

Customer was provided existing resolution from HR-SS : Maintain Delegated Authorities process. <Document: 662706.1> which suggests to run process Maintain Delegated Authorities
Use the following navigation to run the process:
Navigation: Workforce Administration > Self Service Transactions > Approvals and Delegation > Maintain Delegated Authorities

Once the above process was run customer reported the following error:

URL Catalog entry "" not found. (2,716) EOAW_UTILITIES.Portal.portalURL.OnExecute Name:getServletURL_ PCPC:5119 Statement:74
Called from:EOAW_UTILITIES.Portal.portalURL.OnExecute Name:GenerateComponentPortalURL Statement:48
Called from:EOAW_CORE.DEFN.AWTxn.OnExecute Name:GetNotifyURLOverride Statement:362
Called from:EOAW_CORE.NOTIFICATION.InlineStrategy.OnExecute Name:ProcessNotifications Statement:67
Called from:EOAW_CORE.NotificationEventHandler.OnExecute Name:ProcessNotifications Statemen
Process 177829 ABENDED at Step HCDL_BATCH.MAIN.Step01 (PeopleCode) -- RC = 24 (108,524)
Process %s ABENDED at Step %s.%s.%s (Action %s) -- RC = %s

Customer was then provided existing Document HCDL_BATCH App Engine Generates Error <Document: 1278560.1> - issue still persists.


Cause

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