E-TR: Unable To Open Trees Through Tree Manager When Partial Information Is Added In Tree Structure Node Tab (Doc ID 1370040.1)

Last updated on JANUARY 05, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.
***Checked for relevance on 05-January-2015***


When attempting to open an existing tree through tree manager the user gets logged out of PeopleSoft with the following error:

"An error has occurred.
You may attempt to sign in again.
If your attempt fails, please contact your System Administrator"

Tree Manager is not opening some of the the Trees and logging out the session for the following scenario:

1. Login to PIA

2. Navigate to Tree Manager > Tree Manager

3. Open an existing tree (e.g. ACAD_ORGANIZATION)

4. PIA logs out automatically and shows the error

5. Navigate to Tree Manager > Tree Structure

6. Open the tree structure that corresponds to the affected tree (e.g. ACAD_ORGANIZATION)

7. Go to Nodes tab

8. Ensure the three fields: Record Name, Field Name and Page Name are populated in the Nodes tab of Tree Structure.

9. Ensure the 4 fields: Component name, Menu name, Menu Bar name and Menu Item name are left blank.

Note: Any associated Trees will not open up and log the user out of PeopleSoft.


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