E-TR: Unable To Open Trees Through Tree Manager When Partial Information Is Added In Tree Structure Node Tab (Doc ID 1370040.1)

Last updated on JANUARY 05, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.
***Checked for relevance on 05-January-2015***

Symptoms

When attempting to open an existing tree through tree manager the user gets logged out of PeopleSoft with the following error:

"An error has occurred.
You may attempt to sign in again.
If your attempt fails, please contact your System Administrator"

Steps:
-------
Tree Manager is not opening some of the the Trees and logging out the session for the following scenario:

1. Login to PIA

2. Navigate to Tree Manager > Tree Manager

3. Open an existing tree (e.g. ACAD_ORGANIZATION)

4. PIA logs out automatically and shows the error

5. Navigate to Tree Manager > Tree Structure

6. Open the tree structure that corresponds to the affected tree (e.g. ACAD_ORGANIZATION)

7. Go to Nodes tab

8. Ensure the three fields: Record Name, Field Name and Page Name are populated in the Nodes tab of Tree Structure.

9. Ensure the 4 fields: Component name, Menu name, Menu Bar name and Menu Item name are left blank.

Note: Any associated Trees will not open up and log the user out of PeopleSoft.

Cause

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