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ECRM 9.1 508 Accessibility - Combo Box fields on the Search Pages are not Identified and Read by JAWS (Doc ID 1375544.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : CRM 9.1 version, Accessibility enabled

ACTUAL BEHAVIOR
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The edit boxes and drop down are not identified when Screen Reading Software JAWS reads them.
A visually impaired user, trying to use search criteria will be confused and not aware of drop down functionality to change values for parameters or to utilize the edits.

EXPECTED BEHAVIOR
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It is expected to read the edit boxes and drop down fields properly with their names.

STEPS
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The issue can be reproduced at will with the following steps:

1. Screen Reading Software must be installed to replicate this issue. (JAWS)
2. In PIA, navigate to Main Menu > My Personalizations
3. Click in "Personalize General Options”
4. For "Accessibility Features” set it to "Use accessible layout mode"
5. Click OK
6. Click on "Sign out" link and sign in again
7. Go to Main Menu > Search HRHD Cases
8. The text boxes for each drop down are not labeled with the associated drop down title. JAWS reads each text box as “Edit Type a Text”. User would not know which row and drop down the text box is associated with it. The fields are not consistent defined with their names.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, a visually impaired user, trying to use search criteria will be confused and not aware of drop down functionality to change values for parameters or to utilize the edits.

Cause

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In this Document
Symptoms
Cause
Solution
References


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