Email Content Having Html Tags In Email workspace (Doc ID 1375658.1)

Last updated on MAY 26, 2016

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9 and later
Information in this document applies to any platform.

Symptoms


In email workspace, an email with html format shows html tags

This issue could happen to customers using Exchange mail servers.  When the amails are read into PS the raw mail content already show html tags.


STEPS
-----------------------
1. Send email to the mailbox
2. Check the mail from Correspondence > Search Inbound email

Cause

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