CRM 9.1: HRHD Worker 360 Search uses EBS adapter instead of PSFT and so doesn't return results (Doc ID 1378430.1)

Last updated on FEBRUARY 04, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

CRM 9.1: Searching by Employee Number on the HRHD Worker 360 Degree View search does not return results even though workers have employee ids in the Database.

Sequence:
Login as HHDUSA_MGR
Navigate to HRHD Worker 360 Degree View
Put in some value for First Name and Search
results dont have emplid in them

Changes

new installation/setup/enivornment

Cause

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