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Financial Aid Self Service Accept/Decline and Subsidized/Unsubsidized (Sub/Unsub) Edit Issues (Doc ID 1379473.1)

Last updated on FEBRUARY 25, 2021

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 and later
Information in this document applies to any platform.

Symptoms

This note is intended to document the behavior as seen in Classic self service on release 9.0 or 9.2; or in FLUID self service in release 9.2, prior to applying the fix for <Bug 30735837>-CS9.2 FLUID: SUB/UNSUB EDIT ALLOWS ACCEPT OF UNSUB WITH ZERO AMOUNT delivered in PUM Image 20. For the behavior in FLUID after applying this fix, please refer to <Note 2755420.1>. 

There remain a few different scenarios in which the system is not properly determining whether a student is allowed to accept their Unsubsidized Loan, based on first accepting the corresponding Subsidized Loan. These are the symptoms that may still occur:

The message received when students are unable to accept Unsub is

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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