CRM 9.1 ERROR AT CLOSING A CASE WHEN AGREEMENT ATTACHED TO THE CASE (Doc ID 1388710.1)

Last updated on MAY 02, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.
*** Checked for relevance on 29-Sep-2013 ***

Symptoms

When user work outside of schedule and try to close case by adding solution they get this error message.

Error : Negative number assigned to an unsigned field:
RC_ASSIGN_HIST.SLA_CONSUMED. (2,121) RC_CASE.CASE_ID.SavePreChange
PCPC:7872 Statement:128

The specified field is an unsigned field and a negative value is being assigned to it.
Review the program for errors. If necessary, run a PeopleCode trace to determine the program that failed

 

REPLICATION STEPS
=================
1) Create Agreement
2) Add new case and attached agreement
3) Add Solution and try to close this Case it will give below error message.

Cause

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