CRM 9.1 ERROR AT CLOSING A CASE WHEN AGREEMENT ATTACHED TO THE CASE
Last updated on MAY 02, 2016
Applies to:PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.
*** Checked for relevance on 29-Sep-2013 ***
When user work outside of schedule and try to close case by adding solution they get this error message.
Error : Negative number assigned to an unsigned field:
RC_ASSIGN_HIST.SLA_CONSUMED. (2,121) RC_CASE.CASE_ID.SavePreChange
The specified field is an unsigned field and a negative value is being assigned to it.
Review the program for errors. If necessary, run a PeopleCode trace to determine the program that failed
1) Create Agreement
2) Add new case and attached agreement
3) Add Solution and try to close this Case it will give below error message.
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