Last updated on SEPTEMBER 01, 2016
Applies to:PeopleSoft Enterprise CRM HelpDesk - Version 8.8 and later
PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.8 and later
Information in this document applies to any platform.
When a Person's name is updated in HRMS by clicking the "Correct History" button, on CRM side a new name is added as Preferred and Primary as the PERSON_BASIC_SYNC message is not updating the existing name in CRM. Instead, a new row is added in the BO_NAME table.
Is the CRM behaviour correct?
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