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PERSON_BASIC_SYNC and PERSON_BASIC_FULLSYNC creating another entry in BO_NAME table when person's name is updated in HCM. (Doc ID 1390589.1)

Last updated on DECEMBER 06, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 8.8 and later
PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.8 and later
Information in this document applies to any platform.


When a Person's name is updated in HRMS by clicking the "Correct History" button, on CRM side a new name is added as Preferred and Primary as the PERSON_BASIC_SYNC message is not updating the existing name in CRM. Instead, a new row is added in the BO_NAME table.

Is the CRM behaviour correct?


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