My Oracle Support Banner

Troubleshooting Return To Vendor(RTV) Issues (Doc ID 1390643.1)

Last updated on JULY 18, 2018

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.1 and later
Information in this document applies to any platform.

Purpose

 The purpose of this document is to troubleshoot following issues related to Return To Vendor(RTV).

 

Issue 1

The User is trying to create an RTV (Return to Vendor) with 2 lines for same Item and Receipt. After selecting the first Receipt Line, the Item, Receipt Number and PO ID fields are populated. When the second Receipt Line is pulled into the RTV, the Item, Receipt Number and PO ID fields are not populated.

Steps to reproduce the issue:
1) Create PO for 50EA. Dispatch the PO
2) Receive the PO in full. Be sure to Interface the Receipt to Inventory.
3) Create an RTV using the Receiver information to pull in RTV Line 1, quantity 50.
a) Line 1 - for Qty 26 – return to vendor for credit. It copies the item/receipt details
b) Line 2: would like to select the remaining 24 qty…and dispose them. However it does not let you copy the balance quantity 24 to Line 2.

 

Issue 2

When creating an RTV we are unable to select a Purchase Order. We can select Receipts but not Purchase Orders. Why is that?

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.