E-WF: 'SMTP sendMail failed' Pop Up Error After HCM 9.1 Change To Disable the "Allow DB Update" in Workflow Configuration (Doc ID 1391111.1)

Last updated on JULY 03, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 to 8.52 [Release 8.4]
PeopleSoft Enterprise HRMS Human Resources - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.
***Checked for relevance on 04-Jun-2014***

Symptoms

In HCM 9.1 environment  Transactions like "Name Change" and "Address Change", result in a pop up error, after the "Allow DB Update" box on HCM Workflow Configurations has been deselected to disable.

Page Errors when using Name Change:

SMTP sendMail failed (server smtp.company.org:25). Cannot send email to validname@validdomain.org. (80,2)

An error occurred during the SMTP session. Verify that the SMTPSender is a valid e-mail address (e.g. someone@somewhere.com). In addition, verify that the recipients of the e-mail have valid e-mail addresses.

 

Error when attempting to trigger Business Process / Event: HR_SS_WORK_EVENTS / EE_NAME_CHANGE (67,2)

There is a problem in calling TriggerBusinessEvent for the indicated Business Process/Event.

Review the program for errors. If necessary, run a PeopleCode trace to determine the program that failed.

TriggerBusinessEvent failed for HR_SS_WORK_EVENTS.HR_EE_NAME-EE_NAME_CHANGE. (2,302) FUNCLIB_WF.WF_APPR_FUNCTIONS.FieldFormula Name:NotifyAdmin PCPC:28663 Statement:373
Called from:HR_EE_NAME.GBL.Workflow Statement:15

The PeopleCode TriggerBusinessEvent built-in function was used by the specified PeopleCode program and failed to execute correctly on the client workstation.

SMTP Log Entries Success and Failure, sending to same emailid;

[2011-12-30 09.34.23] Mail from peoplesoft@validdomain.org to validname@validdomain.org with subject Saved - Address Change - Thomas Noname Jr - Your request was saved was successful.
[2011-12-30 10.46.07] Mail from peoplesoft@validdomain.org to validname@validdomain.org with subject Invitation - Name Change - Thomas Noname Jr - A request requires processing was not successful.

Cause

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