E-PIA/UPG: No Response When Clicking on Search or Save Buttons After PT 8.5x Upgrade (Doc ID 1405184.1)

Last updated on DECEMBER 07, 2019

Applies to:

Symptoms

After an upgrade to PT 8.52 when clicking on the search or Save buttons of ANY page,
nothing happens. Same behavior when clicking on the detail link in Process Monitor.

Here is an example of the similar issue in Process Monitor:
When going to the Process Monitor to view a job, Clicking on Details, do not return anything.
No error message, nothing. No error messages in the logs as well.

Or you may see this:

Message: Object expected
Message: 'ptCommonObj' is undefined

Cause

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