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Invalid "You have a hold on your records" Message when Requesting an Unofficial Transcript in Self Service. (Doc ID 1428028.1)

Last updated on FEBRUARY 02, 2021

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9 and later
Information in this document applies to any platform.

Symptoms


On : Campus Solutions 9, Self Service Unofficial Transcript

ACTUAL BEHAVIOR
---------------
When requesting an unofficial transcript in self service, the student gets a message that there is a hold on his/her records even though the student only has a positive service indicator.

EXPECTED BEHAVIOR
-----------------------
Expect the hold to only display if the student has a negative service indicator and transcript type is set up to obey service indicators.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into self service as a student.
2. Navigate to Student Center and select Unofficial Transcript from the drop down options.
3. View hold message.

Cause

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In this Document
Symptoms
Cause
Solution


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