Invalid "You have a hold on your records" Message when Requesting an Unofficial Transcript in Self Service.
(Doc ID 1428028.1)
Last updated on JUNE 08, 2023
Applies to:
PeopleSoft Enterprise CS Student Records - Version 9 and laterInformation in this document applies to any platform.
Symptoms
On : Campus Solutions 9, Self Service Unofficial Transcript
ACTUAL BEHAVIOR
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When requesting an unofficial transcript in self service, the student gets a message that there is a hold on his/her records even though the student only has a positive service indicator.
EXPECTED BEHAVIOR
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Expect the hold to only display if the student has a negative service indicator and transcript type is set up to obey service indicators.
STEPS
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The issue can be reproduced at will with the following steps:
1. Log into self service as a student.
2. Navigate to Student Center and select Unofficial Transcript from the drop down options.
3. View hold message.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |