E-UPG: Step Failed For An Unknown Reason. A Common Occurrence For This Error Is Due To An Invalid User ID and/or Password. Please Check Your Credentials (Doc ID 1441476.1)

Last updated on MAY 12, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.
*** Currency Checked Aug 2013 ***
*** Currency Checked March 2015 ***


Doing the initial upgrade for an application and tools upgrade (HRMS 8.9 mp1 to 9.1)  and received the error from Change Assistant:

Step failed for an unknown reason. A common occurrence for this error is due to an invalid User ID and/or Password. Please check your credentials

The task in the upgrade that is failing, is
Comparing Customizations > Running the UPGCUST compare.

This compare is between the Current Release Demo environment and the Copy of Production.
The purpose is to create a project (UPGCUST) that contains customizations.


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