When Viewing an Attached Document in Job Offer for an Applicant, Error Occurs: "File Not Found (137,29)" (Doc ID 1442399.1)

Last updated on JUNE 29, 2016

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to view the attached document in job offer of an applicant, the following error occurs.

ERROR
-----------------------
File Not Found (137,29)
The file is not found or file is empty so the operation could not be completed.


STEPS
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The issue can be reproduced at will with the following steps:

• Log into PeopleSoft.
• Navigate to Recruiting > Find Applicants.
• Search for and select an applicant.
• Select the Take Action “Prepare Job Offer”.
• Enter the Job Offer Components.
• Click the Submit button.
• Go through the approval path and approve the Job Offer.
• After the offer is approved, click the Edit Offer button.
• Click the Add Attachment link.
• Upload a sample attachment.
• Enter a Description for the attachment.
• Click the View icon and open the file – the attachment will open successfully. Close the file.
• Click the Submit button.
• Navigate to Recruiting > Find Applicants.
• Search for and select a different applicant.
• Select the Take Action “Prepare Job Offer”.
• Enter the Job Offer Components.
• Click the Submit button.
• Go through the approval path and approve the Job Offer.
• After the offer is approved, click the Edit Offer button.
• Click the Add Attachment link.
• Upload the same sample attachment with the same file name that was uploaded for the previous applicant.
• Click the View icon and open the file – the attachment will open successfully. Close the file.
• Click the Submit button.
• Click the Edit Offer button either on the first or second applicant.
• Delete the attachment.
• Click the Submit button.
• Navigate to Recruiting > Find Applicants.
• Search for and select the applicant for whom you did not delete the offer attachment.
• Click on the disposition “Offer” to access the offer details.
• Click the Edit Offer button.
• Click the View icon – the attachment will not open. Instead you get a File Not Found message.

Cause

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