EEX9.0: Expense Report is Stuck in Approval in Process when Approver Denies One Transaction Line but Approves the Expense Report

(Doc ID 1450943.1)

Last updated on JANUARY 27, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

Expense Reports are not getting approved for payment but stuck in approval in process.

Setup:
----------
Enable HR Supervisor, Pre Pay Auditor and Project Supplemental Approver for Expense Report.

Steps:
----------
1) Create and submit an expense report with 2 or more lines such that it routes to HR Supervisor and Pre pay auditor.
2) HR Supervisor denies 1 line and approves the expense report.
3) Pre pay auditor approves the expense report (keeping the same line denied).

Expected result:
--------------------
Expense Report should be approved for payment.


Actual result:
------------------
Expense Report is stuck in Approval in Process status.

Please see replication steps document for more details.

Cause

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