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E-CRM: Clicking on Case Notes "Add an Attachment" Link Gives Immediate Error: An Invalid Parameter Has Been Passed to the File Attachment Function. (2,788) FILE_ATTACH_WRK.ATTACHADD.FieldChange (Doc ID 1451806.1)

Last updated on JANUARY 29, 2018

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

 When users open a case note and click on the "Add an attachment" hyperlink, they get the following error:  

The error above happens the moment the user clicks on "Add an attachment" link.   They are NOT given the chance to search for the file to upload, as the error happens immediately.

Cause

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