E-REN: Report to Window Fails with Message 'HTTP 403 Forbidden' when Using Load Balancer in Front of REN Server. REN Server Debug Log Shows Message "Access denied, no token cached" (Doc ID 1452287.1)

Last updated on APRIL 04, 2025

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.44 and later
Information in this document applies to any platform.

Symptoms

After configuring a Load Balancer in front of the REN server, the following is observed:
- REN Server buffer test and ping test are successful.
- However when running a report to window, a browser popup error immediately displays showing the following information:

Cause

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In this Document

Symptoms

Cause

Solution

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E-REN: Report to Window Fails with Message 'HTTP 403 Forbidden' when Using Load Balancer in Front of REN Server. REN Server Debug Log Shows Message "Access denied, no token cached" (Doc ID 1452287.1)

Applies to:

Symptoms

Cause

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Don't have a My Oracle Support account? Click to get started!